Shipping, Care, + Returns

Shipping

Once your order is placed, it will typically take 1-2 weeks to process before it ships out. Please keep in mind these are estimates and may vary. When your order ships you will receive an email with the tracking information.

Shipping cost is calculated by carrier at checkout. Orders are processed at our warehouse daily and picked up by USPS or FedEx Monday through Friday, excluding major holidays. We ship orders as quickly as we can. While USPS/FedEx times vary, California orders generally arrive in 1-2 days once they leave our warehouse. Orders to the other continental states take between 2-6 days and international orders can take up to six weeks once they've shipped and pass through customs in the destination country.

When shipping via FedEx One Rate, you must enter a valid street address only. FedEx One Rate is unable and will not ship to PO Boxes. You are responsible for verifying that your address is not a PO Box and is a deliverable address.

Changing addresses after an order is placed is not guaranteed. Please verify that your shipping address is correct before confirming at checkout. Orders lost due to the incorrect address being entered will not be reimbursed.

While we will do all we can to ensure your order is delivered on time, Swipe Up Inc. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Once orders leave our facilities and you receive your shipping confirmation email, we are no longer responsible or liable for your package. If your order arrives at your local post office and is returned to our facilities before you pick up the package, you are responsible for paying any additional shipping charges that incur. 

If you haven't received your package beyond the expected delivery date, please contact the courier. We typically ship via USPS, but please reference your shipping confirmation email to confirm. 

International Shipping + Orders

Shipping with FIMS
Due to limitations with Shopify, the tracking webpage for FIMS orders are incorrect and will not send updates automatically.
Go to http://mailviewrecipient.fedex.com and enter your tracking number there for the most up to date information. It is the same page we use when getting information about your package!
The way FIMS Shipping works is as follows:
We fulfill the order and send it to FedEx
FedEx delivers the package to your country
FedEx hands the parcel to your country's postal authority
Your local post office delivers it to you
Once the item arrives in your country, we no longer have any contact with the package as it goes through your local post authority. At this point, you will need to contact them for any updates with your package

 

When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We at Swipe Up Inc. have no control over these charges nor can we predict what they might be.  As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.

If you have any questions regarding our international policy, please feel free to contact us at customerservice@swipeupinc.com

Care Instructions - Embroidered Items 

  1. For best results, wash in warm water with a mild detergent.
  2. Do not add bleaching agents such as chlorine, peroxide or sodium carbonate.
  3. Do not line dry. Garments should be tumble dried at warm setting.
  4. Never leave damp or wet embroidered articles folded or stuck together.
  5. Never wring out any embroidered articles.
  6. Never leave embroidered articles soaking in water.
  7. Garments or linen that may be commercially laundered should be embroidered with polyester thread.
  8. If the first laundering of a new garment is done in cool or cold water, leftover dye particles from the thread may remain on the fabric. This does not mean the article is ruined. Rewash in warm water. The remaining particles will wash out.

Cancellations, Returns, + Exchanges

Once orders are placed, cancellation may be possible if prior to fulfillment but is not guaranteed. Contact us at customerservice@swipeupinc.com as soon as possible so we can update you on your real-time order status. If your order has been fulfilled by the time we're able to get back to you, we can help facilitate a return.

If you'd like to make a return or an exchange, please email customerservice@swipeupinc.com for returns/exchanges and include your Order Number and reason for the return.

  • Items must be returned within 30 days of the purchase date. 
  • All items must be unworn and unwashed, with any original tags attached.
  • You are responsible for the return shipping, and all shipping charges are non-refundable unless the item is damaged or there was an error on our part.
  • For orders that are returned, only the cost of the item will be refunded, not the shipping cost.
  • A 15% restocking/processing fee is included on exchanges.

Care, Quality, + Damaged Packages/Items

We take pride in the quality of our product and want you to be satisfied with your purchase. Sometimes our Quality Control process can miss defects so before you take the tags off take a quick look at your product for any possible errors. If you find something we've missed, refer to our returns process and we’ll fix the issue right away. Please note, after 30 days, items are not replaceable if they become damaged. If your order is correct and in good shape, we recommend cutting the hang tags off and not ripping them as ripping may leave a hole.

We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.

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